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Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.

The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Reservation Policies

Guarantee policy:
At the time of booking, you automatically authorize in writing, the charge of your credit card for full stay on behalf of INTERNET POWER SAPI DE CV,BOOKING AGENCY, as well as confirming that you accept the reservation and cancellation policies. All reservations are subject to the confirmation of the full stay payment, the reservation will be guaranteed upon confirmation of payment.

Cancellation policy:
CANCEL 31 DAYS PRIOR YOUR ARRIVAL DATE Any reservation cancelled 15 or more days prior to the arrival date is subject to a 10% penalty charge of the reservation total. Any reservation cancelled within 14 to 3 days prior

No show policy:
If No Show occurs, a one night stay fee will be charged.

Children policy:
Up to 10 years old minors are considered children. 11 years old and older will be charged as adults; 2 children under 10 can share the room with 2 adults.

Pets policy:
Sorry, pets are not allowed.

Oversold policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
The hotel will pay a one night stay plus taxes at a similar Hotel.